Frequently Asked Questions

We've prepared a list of questions and answers that hopefully reflects most of the things guests would like to know

General FAQs
Question:	What time is check-in and check-out in Hilton Head, SC?
Answer:	Checkin: 4:00 PM Checkout: 10:00 AM




Question:	Will there be an additional charge for house cleaning after the rental?
Answer:	No, it is already included in the rate

Question:	Are Linen and Towels included in the price of the rental?
Answer:	Yes, they will be provided at no extra charge

Question:	Who should we call if we have an issue or question?
Answer:	If it is an Emergency, call 911, otherwise call Claudia - 201-214-1582 or Jim - 201-820-5972

Question:	What should we do if we misplaced or never received the Schlage combination for the front door?
Answer:	Call Claudia or Jim

Question:	What should we do if the BBQ igniter button does not light the flame?
Answer:	Use a match or lighter to ignite the flame

Question:	What should we do if the BBQ Gas Tank runs out?
Answer:	Go to local gas station or supermarket to exchange tank - in both cases, you will be reimbursed by Claudia




Question:	What should we do if the WIFI network is not working?
Answer:	Try unplugging the modem / router to power off and reset, wait 30 seconds and then plug back in to power up again

Question:	Are you Pet Friendly?
Answer:	Yes, but only for dogs that are neutered / spayed, are 1 year in age or above and are house trained to go outside

Question:	Does the home have Central Air Conditioning?
Answer:	Yes

Question:	Does the home have a dishwasher, garbage disposal and microwave?
Answer:	Yes to all

Question:	Does the home have a washer and dryer?
Answer:	Yes and both are full size

Question:	Does the home have a DVR for Recording TV Shows?
Answer:	Yes - only in Shipyard location


Question:	How far are we from the beach?
Answer:	8 minute walk / 1/4 mile away, along a shaded path - in Shipyard location

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